![]() ![]() So ordering the DVD of 2.5 wouldn't have been a solution. Telephone support is free for a period of time, so take advantage of it immediately if you are having difficulty. Now on to seeing how well this version actually works in the long run. BTW in a very quiet environment it works equally as well with or without a microphone.įirst of all I have no expertise in installing programs if they are problematic, I can only pass on my experience which relates to trying to purchase and install an Upgrade from MacSpeech Dictate 1.5 to Dragon Dictate 2.5 and the past experience I have had with MacSpeech, the company before Nuance. The 800-number doesn't get you to Technical Support and I think I was hung up on as well. The wait for technical support was about 10 minutes. If you are paying for the phone call by the minute that could be costly. The tech was patient and his directions were easy to follow. ![]() He logged into my screen using Join Me and if you find that too invasive, it may also be a reason not to continue with Dictate.ĭo I understand that you purchased a physical copy of the program on disk? Was it as an Upgrade that Nuance shipped to you? And it wouldn't let you register the product? The other criticism I had of MacSpeech and it seems to have carried on to Nuance was that the matter of accounts and registration accounts can be a forest. The website to register the program is (There is another site for registering other Nuance products but it doesn't recognize your account for products that have been registered on the MaSspeech site.).To register the product you will need to set up an account (not an uncommon process) but that account will not be the way you access the download if you purchase the product by digital copy.If you purchase the program as a physical copy, I would suggest you register the product before you start installing but it really shouldn't be necessary because the program will prompt you to register if the install goes well. I can't recall which identification they asked for when I called technical services - the product code, the order number, or my registration account but I was prepared with all of them. ![]() Once you do register a program, the code can be accessed in the future if you keep track of the account and website on which you registered it. ![]()
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